FAQ
Is it hard to put up?
No, it is a very simple process to install . With the new Hexayurt 2.0 the process is very simple and easy for only two people to do.
How does the rental process work?
With the Reno Hexayurt 2.0 process, we pick a convenient location for the event/festival for picking up the units and returning them, to make the process easy. This locations can change each year, but we make the instructions very clear.
The units are rented in good conditions only. The deposit more or less just convers accidental damage or loss of accessories.
How long does it take to put up?
For just putting the unit up and anchoring it down it can be done in 30min. It will take time to setup the inside with accessories, but the process for putting it up is very quick as well as taking it down.
How many people do you need to install a Hexayurt?
2 people can setup the unit. For quicker installation 4 people will maximize efficiecy and time.
Do you rent Hexayurt's?
Yes, as of 2025 we are now renting Hexayurt's. The process is very simple and convenient.
Do you do custom orders for large purchases?
Yes. Please email us your inquiry at info@renohexayurt.com
Do you store the Hexayurt once we purchase it before pick-up?
Yes. We will build your unit/units and have them stored until you are ready to pick them up or come into town. The is very common.
How do you transport the Hexayurt?
This is a temporary structure and is a larger setup than a tent. Keep that in mind.
The most common way to transport a Hexayurt is on top of a vehicle (even small compact cars). It is safe (for the vehicle and the Hexayurt) and very easy to place on a vehicle. We provide many examples on our Instagram and Facebook page to help give you an idea (@renohexayurt). We have a link to our social media sites on the footer of this page.
Each year we have a convenient place for picking up rentals or purchases and for returning the unit.
Do you help load the Hexayurt on the vehicle and/or inside a vehicle?
This process is very simple and we provide the tools to safely do so. Our team will assist in showing you how to transport the units safely.
How big is the unit?
The package for the Hexayurt is 72" long by 60" wide. It is approximately 12" high. There as well will be accessories such as the AC, optional generator, and more.
How much do the units weight?
66lbs approximately.
Can you reuse the Hexayurt’s?
Absolutely! Many people use them each year and for many different events. They are very reinforced.
How large are they inside?
They are large enough to place a queen size mattress with 2 chairs, a table, coolers, and clothing boxes.
If I am tall will this unit still work for me?
Yes. You can stand inside just not right next to the walls as they are only 5ft tall.
Are you open on the weekend during the start of Burning Man?
Yes. We are open 7 days a week and most days for at least 12hrs. We are flexible for rental pickups and returns.
Do we keep all the items in the packages?
Yes you do for purchases. For rentals, you do not. If you add-on the Rental Accessories Package you will be keeping the bedding kit and returning everything else.
Do you do deliveries to the Black Rock Desert?
We do not. We build and store them for you, until you are ready to pick them up. Burning Man does not allow 3rd party deliveries for housing to the Playa.
Do you offer discounts?
Yes, on purchases of 10 of more we offer discounts. Please email us at info@renohexayurt.com
Do you offer payment plans?
Yes we do. We offer ShopPay which allows you to break down the cost into 3 equal payments.
Are Hexayurt’s quiet inside?
They are much lower with lowering noise coming in or out, compared to tents, ShiftPods, and similar products.
What is the product made out of?
The product material is R-MAX Ecomax. We then use and aggressive bi-directional filament tape and a thick foil tape in the process for structural support.
Do you take Hexayurt's Back?
Given the condition of a Hexayurt 2.0 (great condition) we welcome the idea of purchasing the unit back.